Billing and Refund Policy - MathSolver

1. Scope

This Refund Policy (the “Refund Policy”) forms an integral part of and shall be read together with the Terms of Use (collectively, the “Agreement”). The Agreement is a legally binding contract between Zenecom LLC, a company incorporated under the laws of the State of Delaware, USA, with its registered address at 8 The Green, Suite B, City of Dover, Postal Code 19901, Delaware, USA (“Zenecom”, "Math Solver", “we”, “our”, or “us”), and you, the user of the Service (“you” or the “User”). Payments for the Service are collected and processed by Zemeto Limited, acting as the authorized reseller and merchant of record on behalf of Zenecom LLC.

This Refund Policy applies to your access to and use of the website available at https://mathwaysolver.com/ (the “Website”) and the related mobile application distributed via application stores (the “App”), collectively referred to as the “Service”.

By accessing or using the Service, you acknowledge and agree to be bound by this Refund Policy, as well as the Terms of Use. If you do not agree with this Refund Policy or any part of the Agreement, you must not use or access the Service.

2. General principles

MathSolver strives for a transparent and fair approach. If you have any questions or a complaint or dispute about payments or billing errors, subscriptions, renewals, or cancellations, access to purchased content, unauthorized or fraudulent transactions you can contact our Support Team via email: [email protected].

Please include:

-Your registered email address or User ID

- Date and description of the issue

- Any relevant transaction reference.

3. Subscription Plans and Auto-Renewal

3.1. We offer a variety of Subscription Plans for access to the features and functionality of the Service. Subscription Plans may be offered on a weekly, monthly, or yearly basis and are subject to change at our sole discretion without prior notice.

3.2. By subscribing to a Subscription Plan with automatic renewal (“Auto-Renewal Plan”), you agree that your subscription will automatically renew at the end of each billing period. The first payment establishes the start of the Auto-Renewal Plan, and subsequent payments will be automatically charged to your selected payment method on each renewal date, unless you cancel the Auto-Renewal Plan before the renewal date. You are responsible for managing your subscription, including any modifications, cancellations, or updates to your renewal preferences.

3.3. All payments are processed by third-party payment providers. You acknowledge that any fees, commissions, or rates associated with these payment processors are your sole responsibility. Auto-renewal subscriptions become non-refundable after the renewal charge has been processed.

3.4. Any discounted trial fees are strictly non-refundable. By opting into a discounted trial, you acknowledge and agree that the fee paid for the trial cannot be refunded under any circumstances, even if you cancel before the trial period ends. Standard refund rules do not apply to discounted trial fees.

3.5. You may cancel your Auto-Renewal Plan at any time through your account settings or via this link. Cancellation will prevent future charges, but any payments already processed are non-refundable.

4. Refund process

4.1. Legal refunds: Refunds are guaranteed by applicable law.

• ✓ EU/EEA and UK users: You have the right to cancel paid Services within 14 calendar days of purchase or registration if you have not started using them. This right expires if you consent to the immediate provision of Services.
• ✓ Certain US states: cancel within 3 business days and we will refund your payment in accordance with our refund policy.
• ✓ Other jurisdictions: If you reside in a country with specific consumer protection or cancellation rights, those rights will apply in addition to this Policy.

Method: Refunds in the same form as payment.

Note: Nothing in this Policy limits your legal rights.

4.2. Non-Legal / Exceptional Refunds: Refunds at the discretion of MathSolver, outside of legal rights.

Permitted only in the following circumstances:

• a) 24-hour refund guarantee: If you make a first-time purchase and do not use the Service within the first 24 hours from the charge date, you may request a full refund. “No usage” means no sign-in and no activity recorded in our logs (e.g., problem solving, API calls, or content generation). This guarantee is limited to one refund per user (across accounts and payment methods).
• b) Accidental renewal after timely cancellation: If you were charged for a renewal after submitting a timely cancellation request, and our records confirm such cancellation, you may request a refund within 14 days of the charge date.
• c) Forgot-to-Cancel (no activity): If your subscription renewed and you forgot to cancel, you may request a refund only if no sign-in and no user activity occurred on your account after the renewal charge and you contact us within 14 days of the transaction date. After 14 days, renewal payments are not refundable.
• d) Misrepresentation or Misconduct: If you were misled by another user or if misconduct occurred in connection with your purchase.
• e) Failure to provide services: If MathSolver fails to provide paid services in accordance with the Terms, you may be entitled to a partial refund for the unused portion of your subscription or, in case of prolonged service downtime, a fair adjustment.

4.3. Renewal payments are strictly non-refundable. If your subscription renews, you may cancel future renewals at any time, but charges already processed will not be refunded. Once a subscription term has ended, refund requests related to that term will not be accepted.

4.4. All refunds are made in real money, in the original currency of purchase, and to the original payment method used for the transaction.

5. Refund Procedure and Evidence Requirements

All refund requests must be submitted to [email protected] within the term specified in the Section 4“Refund Process”depending on the basis for the request.

You must provide:

• ✓ A detailed description of the issue;
• ✓ Supporting evidence (screenshots, transaction history, communication records, etc.).

MathSolver may request additional evidence or clarification. Failure to provide the requested evidence within 7 calendar days may result in rejection.

Submitting a refund request to your bank or payment provider before completing this procedure may result in legal action to recover the losses incurred.

6. Prevention of abuse

To protect against abuse, we reserve the right to refuse a refund or restrict access to services in cases of suspected fraud, systematic chargebacks without grounds, or other abuse schemes.

7. Chargebacks/disputed payments

Chargebacks: Please note the difference between refunds and chargebacks. Refund requests submitted to MathSolverare handled directly by our support team and allow you to submit a broader scope of evidence to support your claim. Chargebacks are processed by your financial provider (e.g., your bank or payment service) and may involve third-party review. Initiating a chargeback before contacting MathSolver may delay resolution and could result in legal action to recover any losses. If you initiate a dispute through the payment system without first contacting our support team, we may temporarily suspend access to your account until the dispute is resolved. In the event of an unjustified chargeback, we reserve the right to recover the funds through the payment provider.

MathSolver reviews each refund request individually. Refunds may be full or partial depending on the circumstances, the evidence provided, and the type of refund (Legal or Non-Legal / Exceptional). Offering a refund or declining a request does not constitute admission of liability.

8. Policy changes

We reserve the right to make changes to this policy - the date of the last update is indicated at the beginning of the document.

9. Contact

We reserve the right to respond to user support requests. If you want to submit a support request or have any questions about this Agreement or the App, please contact us at: [email protected].

Company: Zemeto Limited, acting as the authorized reseller and merchant of record for Zenecom LLC

Registered Address: Cyprus, Limassol, 3021, Pavlou Nirvana & Aipeias, 4 Alpha Tower, 1st Floor, 3021

Last Updated: 15.10.2025